Refund Policy

We want you to be completely satisfied with Descovo. If our service doesn’t meet your expectations, we offer a straightforward refund policy.

If you’re not satisfied with Descovo, you can request a refund within 14 days of your purchase, subject to the following:

• One-time credit packs are refundable in full within 14 days of purchase if you have used less than 20% of the credits in that pack.
• Subscription plans are refundable in full within 14 days of the first charge. Subsequent renewal charges are non-refundable, though you can cancel at any time to stop future renewals.

Email us at team@descovo.com with your account email. Refunds are processed through Paddle, our payment provider and Merchant of Record, within 5–10 business days.

You can cancel your subscription at any time from your account settings or by contacting us. You’ll retain access until the end of your current billing period. Any unused credits are forfeited upon cancellation or expiry of your billing period and do not roll over.

Note: Subscribers on the launch promotional rate ($49/month Starter or $199/month Pro) who cancel will lose their discounted rate permanently. See our Terms of Service for full launch offer conditions.

Have questions about refunds or cancellations? We’re here to help.

Email: team@descovo.com
Response time: Within 24 hours on business days